Return Policy

Bien Dormi Return Policy

Why Does Bien Dormi Offer a Sleep Trial? How Does It Work?

At Bien Dormi, we stand by the quality and comfort of our mattresses. That’s why every mattress purchase includes our 100 Night Sleep Trial. We know that adjusting to a new mattress takes time, so we ask you to keep it for at least 30 days before considering a return. This break-in period allows you to truly experience the comfort and support our mattresses offer. Feel free to toss, turn, and get cozy—it's your mattress, after all!

If, after 30 days, you’re not completely happy with your mattress, don’t worry. You can return it for a full refund anytime between days 31 and 100 of your trial period.

Understanding the Break-In / Adjustment Period

Many sleepers need a few weeks to adjust to a new mattress, especially if you’ve been using your old one for years. This adjustment period is normal and essential. We encourage you to give your body time to adapt to the new support and comfort levels. Once you’ve settled in, we believe you’ll love your new sleep experience.

The End of the Sleep Trial

Most of our customers find their perfect night's sleep well within the 100 Night Sleep Trial. But if, for any reason, you're not satisfied, just reach out to us. Our Sleep Specialists will make the return process smooth and simple. We'll arrange a mattress pickup and provide a full refund once the mattress is collected. No risk, no hassle.

Return Requirements

To ensure a full refund, please make sure your mattress is returned in good condition. It should be free of damage, stains, or marks. We recommend using a mattress protector during your trial period to keep it in pristine condition.

Please note: For a few customers in remote areas, we might not have a local pickup partner. If this is the case, our team will contact you to find the best solution.


At Bien Dormi, we’re committed to giving you a risk-free, hassle-free mattress shopping experience. We want you to love your mattress as much as we love making them. Enjoy your 100 Night Sleep Trial and sleep soundly knowing we've got your back.