Frequently Asked Questions

About the 100-Night Sleep Trial

Q: When does the trial period start?

A: Your risk-free trial starts on the day your Bien Dormi mattress is delivered to your home.

Q: Which orders are eligible for the 100-night trial?

A: All orders of Bien Dormi mattresses are eligible for the 100-night trial. Please note, custom-made mattresses are excluded from the trial.

Q: Is it necessary to keep the plastic wrap on the mattress during the 100-night trial?

A: No, it's not required. To fully assess whether the Bien Dormi mattress suits your needs, we encourage experiencing it under normal sleeping conditions. This means using your preferred pillows and bedding without the plastic cover. However, we advise using a high-quality mattress protector to ensure the mattress remains clean and free from any stains or marks during the trial period.

Q: Do I have to keep the mattress in a specific condition during the trial?

A: To be eligible for a return or exchange, the mattress must be in a clean and undamaged condition, free from any marks or stains.

Q: How can I return the mattress within the 100-night trial period?

A: If you are not satisfied with your mattress, please reach out to our customer service team to begin the return process. We will guide you through the steps to ensure a smooth return or exchange.

About the Adjustment Period and Returns

Q: What is the adjustment period?

A: Bien Dormi includes a required 30-day adjustment period as part of the 100-night sleep trial. This period allows your body to acclimate to the new mattress, as it may feel different from what you're used to initially.

Q: How do I initiate a return or exchange?

A: If, after the adjustment period, you find the mattress unsuitable, contact our customer service team. We'll assist you with the return or exchange process, ensuring it's as hassle-free as possible.