Terms and condition

Last Updated: 24 Feb, 2024

Terms of Service for Bien Dormi L.L.C-FZ

Welcome to Bien Dormi L.L.C-FZ! These Terms and Conditions ("Terms") are here to make sure you know your rights and obligations when using our website and any related services we offer (together, the "Services"). By accessing or using the Services, you're agreeing to these Terms. If you're not on board with any part of these Terms, then we'll have to say goodbye for now, and you shouldn't use the Services.

User Accounts

If you want to unlock certain features of the Services, you might need to create an account. Just a heads up: make sure your info is accurate and complete. You're the one holding the keys to your account, so keep that info safe and sound. Remember, you're solely responsible for any action taken under your account.

What You See Is What We Aim For

We do our best to get our product descriptions and prices right. But hey, we're only human, and mistakes can happen. If we mess up on pricing or a product description, we reserve the right to cancel or refuse orders for those items. If we have to cancel your order, we'll let you know and make sure you get a full refund.

Placing Orders and Making Payments

When you place an order with us, you agree to pay up the price shown, along with any taxes and shipping fees that apply. Payments are due upfront, and we accept a variety of payment methods. Just so you know, we might refuse or cancel orders sometimes, like if a product's not available, there's a pricing error, or something seems fishy.

Delivery

We'll do our best to get your order to you within the estimated delivery time. But sometimes, things outside our control can cause delays. 

Returns and Refunds

We want you to love what you buy, but if you don't, we've got a return and refund policy that follows UAE laws. If something's not right, you can return the product within a certain period, under specific conditions. Just reach out to our customer support to get started.

Intellectual Property

Everything you see on our website, like text, images, and logos, belongs to Bien Dormi L.L.C-FZ or our licensors. So, please don't copy, distribute, or display any of it without our written permission or the permission of the rightful owner.

Limitation of Liability

We're here to provide a great service, but there are limits to what we can be held responsible for. To the fullest extent allowed by law, Bien Dormi L.L.C-FZ won't be liable for any indirect damages that come from using our Services.

Governing Law and Jurisdiction

These Terms are governed by UAE law. If any disputes come up, they'll be handled exclusively in the courts of the UAE.

Changes to These Terms

We might update these Terms now and then. If we make big changes, we'll let you know through our website or an email. If you keep using the Services after those changes, that means you agree to the new Terms.

Got Questions?

If you have any questions or concerns about these Terms or the Services, our customer support team is here to help.

Thanks for choosing Bien Dormi L.L.C-FZ, where we're dedicated to helping you sleep well and live better.